Making a wrong handoff visible

Most agent experiences are linear. A general agent figures out what you want and passes you to a domain agent. If that handoff is wrong, people don't argue. They leave.

At work that means

• Show which agent has it. The person can see who is handling the request right now.
• Let them redirect. We're still working on the agent catching its own mistake. Until then, a visible handoff is better than a silent reroute.
• Log the miss. Every redirect is a real number for how often routing fails.